Refund policy

Returns and the 90-day results guarantee

There are two ways to return something to SkynPen. Both require the item to be physically sent back to us. We do not refund without receiving the product.

1. The 90-day results guarantee (SkynPen device)

Use the device as described in our protocol: four sessions spaced a few weeks apart. If after 90 days from delivery you do not see a visible improvement in your skin's texture, pore appearance or overall tone, email us at support@skynpen.com with your order number.

  • The device may be used. That is the point of the guarantee. Return it with all original accessories (cable, any unopened cartridges) and the box if you still have it.
  • Email us first. We confirm the return and send you the return address and instructions. Return shipping is at your cost; use a tracked service and keep the tracking number. Parcels sent without an approved return will not be accepted.
  • Refund: the full price of the device, to your original payment method, within 10 business days of the parcel reaching us.
  • We may ask for a short description of how you used the device (dates, settings, zones). We will not ask for photos of your skin.
  • The guarantee covers the device and your skin. Changes in hair are not covered and are not promised.

Write to me, send the device back, and I will refund you in full myself. Artur, founder of SkynPen.

2. Standard returns (14 days, unused items)

Under consumer law you may withdraw from your purchase within 14 days of delivery without giving a reason. The item must be unused and in its original packaging with the hygiene seal intact. Contact us first at support@skynpen.com; we send the return address and instructions. Refund within 14 days of receiving the parcel, to the original payment method. Return shipping is at your cost unless the item was faulty. We refund the price of the item and the cost of the cheapest standard delivery option we offer.

Non-returnable items

  • Replacement cartridges and any sterile-sealed tip once the seal is broken. This is a hygiene rule and has no exceptions. Sealed, unopened cartridge packs can be returned under the 14-day standard return.
  • Gift cards and sale items.

Damaged, defective or wrong items

Inspect your order on delivery. If anything is damaged, defective or not what you ordered, email us within 7 days with a photo of the item and the packaging. We replace or refund at our cost, including shipping.

Exchanges

The fastest way to get a different item is to return the one you have (where eligible) and place a new order once the return is accepted.

How a return works, step by step

  1. Email support@skynpen.com with your order number and whether it is a results-guarantee return or a standard return.
  2. We reply within 2 business days with the return address and instructions.
  3. Pack the item with all accessories and send it with a tracked service, at your cost. Keep the tracking number.
  4. We confirm receipt by email and refund to your original payment method.

Questions before you return anything: support@skynpen.com.