Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at support@skynpen.com.
⚠️ Please do not send any returns before contacting us. The return shipping address will be provided once your request is approved.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@skynpen.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
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Replacement cartridges and any single-use, sterile-sealed tips — once the seal is broken
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Any item where the original packaging or hygiene seal has been removed or damaged
The SkynPen device itself can be returned within 30 days under our visible results guarantee, provided it is returned with all original accessories and packaging. We may require photo or video evidence of consistent use as part of the return process.
We also do not accept returns for:
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Custom or personalized orders
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Sale items or gift cards
If you have questions about your specific item or order, feel free to reach out to us before requesting a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (where eligible), and once the return is accepted,