Shipping policy

Shipping Policy

Processing Time:
All orders are processed within 1–5 business days. Once your order is processed, you will receive a confirmation email with your tracking details.

Shipping Times:
Delivery times vary depending on your location:

European Union: 3–8 business days
United Kingdom: 5–10 business days
United States & Canada: 7–14 business days
Australia & New Zealand: 10–18 business days
Rest of the World: 10–25 business days

Note: Delivery times may be delayed due to customs, weather, or high demand.

Shipping Costs:

European Union: Free standard shipping on orders over €75. A flat shipping fee applies to orders below this amount.
All other regions: Shipping costs are calculated at checkout based on your location and order weight.

Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can track your package using the courier's website.

Customs Fees:
International orders may be subject to customs fees or import duties based on your country's regulations. These fees are the responsibility of the customer and are not included in the order total or shipping cost.

Lost or Delayed Packages:
If your package is delayed or lost, please contact us at support@skynpen.com. We will do our best to resolve the issue for you.

Contact Us:
If you have any questions or concerns about shipping, feel free to reach out to us at support@skynpen.com. We're here to help!